Q & A

About the ski area

Opening Dates:

Official opening*: from December 21st, to April 13th, 2025

Partial opening*: from December 14th, to December 20th.

*if snow conditions allows it.

Opening/closing schedules of the cable cars and the sales points:

To find the opening schedules of the cable cars and the sales points, click here.

To find the opening schedules of the others cable cars click here.

How to access the ski area ?

HAUTE-SAVOIE side

You have 2 options:

-Gorge cable car located at the Pontet, towards Notre-Dame de la Gorge.

-Montjoie cable car located next to the Lay.

If you're coming for a day, we recommend you to park at Gorge cable car.

SAVOIE side

Ruelle cable car located at Belleville, after Hauteluce village.

Are dogs allowed in the cable cars and on the ski area ?

During summer, dogs are allowed in the cable cars and on the ski area.

During winter, dogs aren't allowed in the cable cars and on the ski area for safety reasons.

In case of an accident on the ski area, what should I do ?

-If you've bought an insurancewith your skipass, go on our website in the section "Practical Info" "Ski Insurance". You have 48 hours after the accident to declare it.

-You haven't subscribed to an insurance from our ski area. Inquire to your personal insurance or to your credit card.

Informations about ski pass

My child takes classes with ESF, do I need a ski pass to take him to his classes ?

Yes, when your child takes classes with ESF, you must have a walker pass to go to the ESF meeting point, which is located at l'Etape. Accompanying reduced rate for 6 days at the price of 37€ (illimited and non-nominative).

Age categories:

Child - than 5 years old: free*

Child: between 5 and 14 years old

Adult: between 15 and 64 years old

Senior: between 65 and 79 years old

Senior + than 80 years old: free*

A documented proof of age could be asked on the ski area.

*Free of charge at the sales point only and upon mandatory presentation of a documented proof of age.

My child isn't 15 years old yet when I'm buying the ski pass, but he will be 15 years old when he uses it. Should I buy an adult or a child ski pass ?

-Season pass: To know which age categorie to choose, you have to refer to the age that the person will be from the opening of the ski area which is the 21st December 2024

-Day ski pass: you have to refer to the age the person will be the first day of skiing.

How does the Liberty Pass works ?

Liberty Pass are undated and non-nominative ski days effective during the 2024-2025 ski season.

How does the 4 hours Pass works ?

The 4h ski pass go off at the first passage at the security gate. You then have 4h to ski. Warning ! In case of overtaking you will be stucked and will have to buy a new ski pass.

Online sales

Where do I pick up my ski pass ordered online ?

During your purchase with a keycard, you have multiple options:

-Delivery by the post office. Your ski passes are delivered to your home and ready to use.

-The pick up terminal. There are 3 automatic pick up terminal opened 24h/24 to pick up your ski pass:

-A terminal at the beginning of Montjoie cable car at Contamines.

-A terminal at the beginning of Gorge cable car at Contamines.

-A terminal at the beginning of Ruelle cable car at Belleville.

Warning ! To pick up your ski pass in these pick up points, your need to have the QR confirmation code or order number received by email.

Refilling skipass:

When you refill your ski pass by entering the ski card number, you can directly go skiing without having to go to a sales point or a pick up point.

How long before should I order my ski passes ?

No time limit.

Warning ! Some discounts are under early buying conditions (6=5)

Can I use the same ski pass for multiple persons ?

No, you must have one ski pass per person. If 2 or more people are registered on the same ski pass, only one of them will be able to pass the gate, while the others will be stucked.

Can I re-use old ski pass ?

Yes, it's recommended to re-use your old ski cards and to recharge them thanks to the numbers written on the back to avoid buying a new one.

Warning ! The number has to start with 01-1614

Can I cancel my order ?

According to our generak sales conditions, our ski passes are non exchangeable and non-refundable.